bengkel Terms of Use

We at bengkel operate a sportsbook and gaming platform offering football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). Our terms set out the conditions under which we provide these services, how we handle your account, deposits, withdrawals, and disputes.

When you create a bengkel account, you agree to these terms. We require identity verification (KYC) before your first withdrawal. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Our support team operates during business hours (Monday–Friday, 09:00–17:00 Jakarta time) to assist with account questions, payment issues, and dispute resolution.

This document outlines your rights and obligations on bengkel, our policies on account management, bonus terms, and how we handle complaints. By using our platform, you accept these terms in full.

Account opening and eligibility on bengkel

To open a bengkel account, you must be of legal age in your jurisdiction and not prohibited by local law from accessing online gaming services. We do not verify age at account creation; however, we reserve the right to request proof of age before processing your first withdrawal. If we discover that you are underage or ineligible, we will close your account and return any remaining balance to your registered payment method.

You are responsible for providing accurate information during registration. Your bengkel account is personal and non-transferable. You may not share your login credentials, allow others to use your account, or operate multiple accounts. If we detect duplicate or fraudulent accounts, we will suspend all associated accounts and forfeit any balance.

bengkel services are available only where local law permits. We do not offer access in jurisdictions where online gaming is prohibited. You are responsible for verifying that your location permits access to our platform before creating an account or making deposits.

Deposits, withdrawals, and payment methods on bengkel

We accept deposits through ten payment methods: DANA, e-wallet, mobile banking, local payment, online payment (digital wallets); e-wallet (QR-code transfers); and mobile banking, local payment, online payment, e-wallet (direct bank deposits). Deposits are processed at the rates set by each payment partner. bengkel does not charge deposit fees. Minimum and maximum deposit amounts are displayed in your account settings and may vary by payment method.

Withdrawals require identity verification (KYC). You must submit a valid identity document (KTP, passport, or driver's license) and proof of your payment method ownership. Our compliance team reviews all KYC submissions within 24–48 business hours. Once verified, your withdrawal is processed to your selected payment method at no charge. Withdrawal processing times depend on your payment partner: digital wallets typically settle within 1–2 hours; bank transfers settle overnight. Withdrawals requested on weekends or holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may be delayed until the next business day.

We do not process withdrawals to payment methods other than the one used for your deposit unless you provide additional verification. This policy protects your account from unauthorized transfers.

Bonus terms and tournament participation on bengkel

bengkel offers promotional bonuses and tournament entry credits at our discretion. Any bonus is subject to terms displayed at the time of offer. Bonuses may carry wagering requirements, game restrictions, or expiration dates. We reserve the right to modify, suspend, or cancel any bonus program without notice.

Tournament participation on bengkel is voluntary. Entry fees are deducted from your account balance. Tournament leaderboards are determined by in-game performance only; we do not allow rank purchases or score transfers. At tournament conclusion, we validate leaderboard results and issue account credits to top finishers within 1–2 hours. We reserve the right to disqualify any player whose account exhibits suspicious activity (e.g., impossible score jumps, simultaneous logins from multiple locations).

Dispute resolution and complaints on bengkel

If you have a complaint about your bengkel account, a transaction, or our service, contact our support team during business hours (Monday–Friday, 09:00–17:00 Jakarta time). Our team responds to email inquiries within 2–4 hours and live chat within subject to verification. We offer multilingual support in English and Indonesian.

For disputes involving account balance, leaderboard rank, or payout eligibility, our compliance team will review game logs and transaction records. We will provide a written response within 5–10 business days. If you remain unsatisfied, you may escalate your complaint to our management team, who will conduct a full review within 15 business days.

bengkel is committed to fair treatment and transparent dispute resolution. However, our decisions on account closures, bonus cancellations, and payout disputes are final and binding under these terms.

Data protection and privacy on bengkel

We collect personal data (name, email, identity documents, payment method details) to verify your identity, process deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations. Our privacy policy outlines how we store, use, and protect your data. We do not sell your personal information to third parties. Your data is stored securely and retained only as long as necessary for account management and legal compliance.

bengkel uses industry-standard encryption to protect your account and payment information. However, no online system is completely secure. You are responsible for keeping your login credentials confidential and for any unauthorized access to your account resulting from your negligence.

Prohibited conduct on bengkel

You agree not to use bengkel for any illegal purpose or in violation of these terms. Prohibited conduct includes:

• Fraud, money laundering, or terrorist financing.
• Hacking, unauthorized access, or interference with our systems.
• Operating multiple accounts or sharing account credentials.
• Collusion, match-fixing, or manipulation of tournament results.
• Harassment, abuse, or threats directed at our staff or other players.
• Circumventing our geographic or account restrictions.

If we detect prohibited conduct, we will suspend your account, forfeit your balance, and report the matter to relevant authorities if required by law.

Limitation of liability and indemnification

bengkel provides our platform and services on an "as-is" basis. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. We are not liable for any indirect, incidental, or consequential damages arising from your use of bengkel, including loss of profits, data loss, or account suspension.

You agree to indemnify bengkel against any claims, damages, or costs arising from your violation of these terms, your use of our platform, or your breach of applicable law. This includes legal fees and settlement costs.

Jurisdiction and governing law

bengkel services are available only where local law permits. These terms are governed by the laws applicable in the jurisdiction where you access our platform. Any dispute arising from these terms or your use of bengkel shall be resolved through our internal dispute resolution process first. If unresolved, disputes may be escalated to arbitration or court proceedings in accordance with applicable law.

bengkel reserves the right to modify these terms at any time. Changes take effect upon posting to our website. Your continued use of bengkel after changes are posted constitutes acceptance of the modified terms.

Service availability and jurisdiction notice

bengkel's services are offered only where local law permits online gaming and sportsbook activity. We do not market or provide access in jurisdictions where such services are prohibited. Players are responsible for verifying that their location permits access to bengkel before creating an account or making deposits.

Our platform operates across multiple regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. However, service availability may vary by location based on local regulatory requirements. If you are unsure whether bengkel is available in your jurisdiction, contact our support team during business hours.

Account eligibility and age verification

bengkel requires all players to be of legal age in their jurisdiction. We do not conduct age verification at account creation; however, we reserve the right to request proof of age before processing your first withdrawal. If you cannot provide valid proof of age, we will close your account and return your balance to your registered payment method.

Eligibility also depends on your jurisdiction's laws. Some regions restrict access based on citizenship, residency, or other factors. You are responsible for ensuring that you are eligible to access bengkel under your local laws before creating an account.

Your responsibility for local law compliance

bengkel operates in compliance with applicable law in the jurisdictions where we provide services. However, you are solely responsible for verifying that your access to and use of bengkel complies with the laws of your own jurisdiction. We do not provide legal advice, and you should consult local legal counsel if you are uncertain about your eligibility.

If your jurisdiction prohibits online gaming or sportsbook activity, bengkel cannot provide services to you. Attempting to circumvent geographic restrictions or local prohibitions violates these terms and may result in account suspension and forfeiture of your balance.

Data collection and privacy policy

bengkel collects personal data necessary for account verification, payment processing, and regulatory compliance. This includes your name, email address, identity document information, and payment method details. Our full privacy policy is available on our website and outlines how we use, store, and protect your data.

We use your data solely for account management, fraud prevention, and legal compliance. We do not sell your personal information to third parties. Your data is retained only as long as necessary for these purposes and in accordance with applicable data protection law. You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.

Contact for legal and compliance inquiries

If you have questions about these terms, our privacy practices, or our compliance with applicable law, contact our support team during business hours (Monday–Friday, 09:00–17:00 Jakarta time). Our team responds to email inquiries within 2–4 hours and is available via live chat within subject to verification.

For formal legal inquiries or compliance concerns, you may submit a written request to our compliance team. We will acknowledge receipt within 24 hours and provide a substantive response within 10–15 business days. bengkel is committed to transparency and full compliance with applicable law in all jurisdictions where we operate.