bengkel Privacy Policy

This page describes what we collect when you use bengkel and how we keep that data protected. Our bengkel platform processes personal information from our players across sportsbook markets (Liga 1, Piala AFF, Champions League), slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and esports events. We collect your data only to operate our service, verify your identity, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with applicable law.

Our bengkel privacy practices reflect our commitment to transparency and security. We do not sell your personal data to third parties. We use industry-standard encryption and security protocols to protect account information, payment details, and identity documents you submit during account verification (KYC). Our servers may be located outside your jurisdiction; by using bengkel, you consent to data transfer as necessary to provide our service.

This policy explains what we collect, how we use it, who we share it with, your rights, and how to contact us with privacy questions.

What we collect on bengkel

We collect information you provide directly: your email address, chosen username, phone number, full name, date of birth, and proof of identity (KTP, passport, or driver's license) during account registration and identity verification. We also collect payment method details — for example, if you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmation data from those payment partners. We do not store full credit card numbers or banking credentials on our bengkel servers.

We collect usage data automatically: IP addresses, device type, browser information, account login timestamps, tournament participation records, slot game sessions, sportsbook activity, and withdrawal requests. We use cookies and similar tracking technologies to recognize returning players, maintain session security, and analyze bengkel platform performance. Our analytics help us identify service issues and improve our offerings across football markets, slot tournaments, and live-dealer tables.

How we use your bengkel data

We use your bengkel account data to: provide platform access, verify your identity for regulatory compliance, process deposits and withdrawals through our payment partners, prevent fraud and money laundering, maintain tournament leaderboards and payout accuracy, and respond to your support requests during our business hours (Monday-Friday, 09:00-17:00 Jakarta time). We may contact you via email or phone if we detect suspicious activity on your bengkel account or if we need to confirm your payment method.

We use usage data to maintain platform security, troubleshoot technical issues, and improve bengkel's user experience. We do not use your data to target you with personalized advertisements or to make automated decisions that could significantly affect you. Our bengkel compliance team uses account data to screen for sanctions-related restrictions and verify that you access our service only from jurisdictions where we legally operate.

Third parties who access bengkel data

Our bengkel data processors include: payment service providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment partners) who handle deposit and withdrawal transactions; our hosting provider (servers in Southeast Asia); our compliance and fraud-prevention vendor; and our customer support platform (email and live chat). Each processor has contractual obligations to protect bengkel player data and use it only as instructed.

We may disclose bengkel account data if required by law, regulatory authority, or court order. We will notify you of such disclosure unless legally prohibited. We do not sell, rent, or lease your personal information to marketing firms or data brokers.

Data retention on bengkel

We retain your bengkel account data (email, username, identity documents, payment method proof) for as long as your account is active and for five years after closure to comply with financial regulations. We retain tournament records, gameplay logs, and account activity indefinitely for audit and fraud-prevention purposes. We delete cookies after they expire (typically 12 months) unless you reset them manually.

If you request account deletion, our bengkel team will anonymize your personal data but retain transaction records for regulatory compliance. We cannot delete payment history or identity verification documents stored by our payment partners — you must contact those providers directly.

Your rights regarding bengkel data

You have the right to access, update, or correct your bengkel account information at any time by logging into your account dashboard. You may request a copy of all personal data we hold about you. You may request deletion of your bengkel account and associated personal data (subject to regulatory retention requirements). You may withdraw consent to receive marketing communications (though we do not send marketing emails unless you have opted in).

Our bengkel support team processes data access and deletion requests within 10 business days during standard periods and may extend to 15 business days during peak activity (e.g., around Liga 1 finals or Piala AFF tournaments). To submit a request, email our compliance team at [email protected] with your account email and a description of your request.

Cookies and tracking on bengkel

Our bengkel platform uses essential cookies for session management, account security, and platform functionality — these cannot be disabled. We use optional analytics cookies to measure how players use our sportsbook, slot tournaments, and live-dealer tables. You can control optional cookies through your browser settings; disabling them may limit bengkel functionality.

We do not use third-party tracking pixels or retargeting cookies. Our bengkel analytics are collected internally and used only to improve our service — we do not share aggregate usage data with external advertisers.

Security of bengkel account data

We use SSL/TLS encryption for all data transmitted between your device and our bengkel servers. We hash passwords and store them securely; our bengkel team never has access to your plaintext password. Identity documents you upload are encrypted and stored in access-restricted servers. We conduct regular security audits and penetration testing to identify vulnerabilities.

No security system is perfect. While we maintain industry-standard protections, we cannot guarantee absolute security. If we discover unauthorized access to bengkel player data, we will notify affected users and relevant authorities as required by law.

bengkel privacy contact information

If you have questions about this bengkel privacy policy, wish to exercise your data rights, or believe we have mishandled your personal information, contact our compliance team: email [email protected] or write to our address in Jakarta, Indonesia (available on our about us page). Our bengkel team will acknowledge your inquiry within 5 business days and provide a substantive response within 10 business days.

We reserve the right to update this bengkel privacy policy at any time. Changes will be posted on this page with an updated effective date. Continued use of bengkel after policy changes constitutes your acceptance of the revised terms. We recommend reviewing this policy periodically to stay informed of how we protect your data as our bengkel platform evolves.